"Compliance Foundation"
Build the legal fortress before the first pencil hits the desk. Five modules covering Red Flags, Adverse Action, GLBA Privacy, FTC Safeguards, and Reg M lease compliance. Non-negotiable. Non-optional. And if you haven't built this layer, everything else you do in the box is on borrowed time.
"Product Mastery"
Know every product deeply enough to sell it or walk away from it. VSC penetration engines, GAP eligibility matrices, ancillary stacking sequence, prepaid maintenance qualification, and the DCA versus GAP distinction every manager must own before they touch a deal.
"The F&I Process"
Build a repeatable, scalable, and compliant deal flow from first pencil to final signature. T.O. timing standards, menu presentation discipline, three-column deal structure, the objection playbook, cash conversion protocol, and a second-chance process that captures revenue others leave at the service drive.
"Lender Relations"
Your lender roster is your pipeline. Manage it like one. Tier matrix discipline, rate spread compliance, funding velocity standards, subprime routing protocols, and captive finance program optimization. The box runs on relationships -- these modules build the ones that pay.
"Performance Management"
PRU standards, chargeback defense systems, compensation structure design, and the Finance Director performance review framework. The numbers tell the story -- these modules make sure you know which chapter you are in and what to fix before the month closes.
"Digital F&I"
Remote delivery protocol, digital contracting standards, and online product integration. The deal does not close in the showroom anymore -- it closes wherever the customer decides to sign. These three modules make sure the process is airtight regardless of where the conversation ends.
"Automation & Intelligence"
CRM intelligence for F&I, predictive product recommendations, automated compliance monitoring, and a live performance dashboard. Four modules built for the manager who wants the system running the operation instead of the operation running the manager.