“The Basics — Data Integrity”
The foundation that everything else depends on. Stocking levels calibrated to real velocity, on-hand counts that can be trusted, RO notes that create a paper trail, parts receipted before they disappear, and a phone script posted at every station.
“The Clock — Labor Throughput”
Five modules built around one idea: a tech standing at the counter is a shop losing money. Morning staging, the 180-second dwell standard, silent retrieval, hardware recovery, and daily billing log checks.
“The Drive — Revenue Pre-Fulfillment”
Five modules focused on pulling parts before the tech ever asks for them. 48-hour pre-pull, VIN locking, tire and wheel packages, deferred work fast quotes, and tire menus on every RO.
Special Orders & Returns — Cash Recovery
The system that stops special orders from becoming dead stock and returns from sitting for months. The 14-day kill switch, automated advisor alerts, prepaid priority, and core recovery.
The Warehouse — Logistics & Asset Purge
Five modules for the physical operation. Bin mapping with no exceptions, tool board accountability, golden bin placement by velocity, the 180-day hard purge, and a hot shelf for special orders that move in 24 hours.
“Asset Armor — Accessories”
Five modules for the accessories business. One dedicated lead, VIN-locked installs, a removal fee policy, pre-configured kit bundles for every model, and a price matrix nobody on staff can override without credentials.
“Wholesale Strategy — Market Dominance”
Five modules to build and protect the wholesale book. Automated status portal for accounts, a floor price matrix, three-tier account classification, lost sale capture, and a 7-day core rule integrated into statements.
“Command & Automation — The Future”
AI phone agent for inbound parts calls, logistics zone restriction, written defense scripts for pushback on every standard, and the Weekly 9-and-6 Scorecard that runs the whole operation.