“The Shop Floor Grid — Remove every step that does not produce a billable minute.”
Walk the shop with a stopwatch before anything else is implemented. Time every trip a tech makes that doesn't produce a flag hour — then eliminate it.
“The Shrink Report — Control what leaves the supply room. Every unposted item is margin walking out the door.”
Establish a shop supply baseline, run a per-tech variance report, install a charge-back system, run the month-end reconciliation, and build the zero-shrink culture that makes the numbers hold.
Asset & Expense Armor — Shop supply controls, core return discipline, and expense accountability.
Supply ratio reconciliation, the core-return ransom system, parts-to-labor ratio standard, warranty claim submission lag, and loaner fleet cost tracking.
“The Dispatch Matrix — The right job to the right tech at the right time. Every time.”
Four-tier technician grading, comeback prevention log, sublet management register, MPI completion tracking, and a declined services recovery protocol with 7-day follow-up.
“The Story Standard — If it is not documented, it did not happen.”
The 3-point narrative on every RO (Observation, Cause, Correction), four mandatory customer communication touchpoints, a zero-variance estimate integrity protocol, and advisor selling standards tracked by advisor.
The Clock & Throughput — Flag hours are the currency. Every minute is either producing them or wasting them.
The 15-minute bump zone rule, CP-to-warranty time split targets, daily flag hour targets posted per technician, and technician efficiency ratings calculated from flag hours vs. clock hours.
“The Recon Pipeline — Every day a trade sits, it costs money. Build the system that moves it.”
A 48-hour recon clock with a physical board, a two-track mechanical vs. cosmetic sort on day one, and a first-time-fix rate standard tracked against every RO closed in the last 30 days.
“Automation & Command — Build the systems that run when you are not watching.”
Automated vehicle status texts at every stage of the repair, a service CRM intelligence layer tied to the full ownership lifecycle, and a live KPI command center displaying 10+ metrics in real time.